The operational processes of a business are what drives the business itself. Operations cover things like:

  • Process management
  • Procurement
  • Outsourcing
  • Supply chain management

Businesses are always looking to better optimize their operational processes in a variety of ways, like increasing efficiency, cutting costs, improving quality, etc.
In certain scenarios, however, such as economic downturns, changes in management, or technological rollouts, operations consultants will be brought in to advice on significant changes to a business' operational processes.

Operations consultants work closely with senior business executives to extract the most value from a business's operations. They primarily ask ‘how' questions, like:

  • How can we reduce costs in this plant?
  • How do we increase efficiency in this factory?
  • How can we reduce bottlenecks in this supply chain?
  • How do we improve quality control in this manufacturing process?

Unlike strategy consultants, operations consultants will often work with a business beyond just giving advice, in many cases being involved through implementation and deployment. But like all management consultants, operations consultants are problem solvers, and getting into this career field is highly competitive.